JOIN THE TEAM

Job Overview:

We are seeking a highly organized and detail-oriented Administrator to join our team.
This individual will play a key role in supporting our Accounts department by handling
daily data entry tasks, managing inventory records, and tracking cash flows. The ideal
candidate will be proficient in Excel, have strong attention to detail, and be capable of
managing administrative tasks related to operations.

Responsibilities:

• Data Entry & Record Maintenance Accurately input financial and inventory data
  into spreadsheets and internal systems.
• Maintain and update records for inventory, assets, and cash flows.
• Inventory Management:
• Track inventory levels and ensure proper documentation of incoming and
• outgoing stock.
• Assist in monitoring inventory turnover and report any discrepancies or
• shortages.
• Coordinate with suppliers or vendors as needed to ensure inventory accuracy.
• Cash Flow Tracking:
• Assist in monitoring daily cash flow, ensuring all payments and receipts are
• accurately recorded.
• Assist in preparing regular reports on cash balances, payments due, and receivables.
• Work with the finance team to identify any cash flow issues and take necessary action.
• Excel & Reporting:
• Prepare and maintain detailed spreadsheets to track financial and inventory data.
• Create and manage reports using Excel (including pivot tables, formulas, andcharts).
• Assist with data analysis to help identify trends and provide actionable insights to
  management.

Qualifications:

• Proven experience in an administrative or support role, ideally within a finance or
  inventory management environment.
• Proficiency in Microsoft Excel (strong knowledge of formulas, pivot tables, data entry,
  etc.).
• Strong organizational and time-management skills, with the ability to manage multiple
  tasks simultaneously.
• Basic understanding of finance, cash flow management, and inventory control (no
  accounting degree required).
• Excellent attention to detail and accuracy in all tasks.
• Strong communication skills, both written and verbal.
• Ability to work independently as well as part of a team.
• Experience with financial software or ERP systems is a plus, but not required.

Company Overview:

Dreamcast is a leading player in the event technology industry, providing innovative solutions to
create engaging experiences for clients and their audiences. Our mission is to empower brands
with cutting-edge technology, enabling them to effectively connect with their target audiences.
We believe in fostering a dynamic work culture that values creativity, collaboration, and
continuous improvement. As we expand our operations in India, we are seeking an experienced
Operations Manager to join our team and lead our on-site event management efforts.

Responsibilities:

• Oversee the planning and execution of various event tech operations.
• Ensure all events meet company standards for quality and efficiency.
• Lead and mentor a team of event coordinators / Volunteers, fostering their professional
  development.
• Coordinate with different departments to align event objectives with company goals.
• Develop and maintain strong relationships with clients to ensure their needs are met.
• Implement technology solutions to enhance event registeration processes.
• Analyze event performance metrics and provide actionable insights.
• Handle on-site logistics, ensuring smooth execution of events.
• Oversee vendor management, ensuring quality services are delivered.
• Develop and maintain event timelines and schedules.
• Monitor and manage event-related risks, addressing issues promptly.
• Prepare and present operational reports to senior management.
• Stay updated on industry trends and emerging technologies in event tech.

Qualifications:

• Bachelor’s degree in business management or related field.
• A minimum of 4 years of experience in operations management in the event industry.
• Proven track record in managing large-scale events effectively.
• Strong leadership skills with experience managing teams.
• Excellent organizational and multitasking abilities.
• Proficient in event management software and tools.
• Strong analytical skills to assess event success and areas for improvement.
• Exceptional communication and interpersonal skills.
• Detail-oriented with a strong problem-solving capability.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of budget management and cost control practices.
• Strong understanding of event industry trends and client expectations.
• Willingness to work on-site and travel as needed.

Job brief:

We are looking for a Client Servicing Professional to create long-term, trusting relationships with our
customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new
business from existing clients and actively seek new sales opportunities.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and
  executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and
  objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external
  stakeholder
• Develop new business with existing clients and/or identify areas of improvement to meet
  sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed

Requirements:

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of
  an organization, including executive and C-level
• Must have min.3 years’ experience in the relevant filed
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining
  sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication

Job brief:

We are looking for a Client Servicing Professional to create long-term, trusting relationships with our
customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new
business from existing clients and actively seek new sales opportunities.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and
  executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and
  objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external
  stakeholder
• Develop new business with existing clients and/or identify areas of improvement to meet
  sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed

Requirements:

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of
  an organization, including executive and C-level
• Must have min.3 years’ experience in the relevant filed
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining
  sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication

About Dreamcast

Event-Tech Suite is our craft and our passion. With over a decade of experience
organizing thousands of events at Dreamcast, we know what it takes to create
an unforgettable experience. Our team of tech-savvy professionals has
developed the most trusted event tech suite, designed to cater to events of any
size and type, from in-person gatherings to virtual and hybrid events.

Summary

Dreamcast is on the lookout for a dynamic Client Acquisition Specialist
specializing in Event Tech to join our visionary team. As the crafters of the most
trusted event tech suite, we are at the forefront of revolutionizing the event
industry with our SaaS products, tailored for events of any scale and variety.
This role is pivotal in driving our mission forward, by effectively strategizing and
executing sales plans that elevate event experiences worldwide. The selected
individual will have the unique opportunity to collaborate with a team of
tech-savvy professionals, contributing to the growth and innovation of our
offerings. This role not only promises significant career advancement
opportunities but also a chance to shape the future of event technology. In this
role, creativity meets strategy, as you’ll actively engage with clients to
understand their needs, ensuring Dreamcast’s solutions exceed expectations.
Your efforts will be instrumental in securing and expanding our client base,
making this role a cornerstone of Dreamcast’s continued success in the event
tech space.

Responsibilities:

• You will actively engage with prospective clients to introduce them to
  our event tech suite, ensuring they understand how our solutions can
  enhance their event experiences.
• We expect you to conduct thorough market research to identify new
  sales opportunities and trends in the event technology sector, enabling
  us to stay ahead of industry developments.
• You shall develop tailored proposals that meet the specific needs of each
  client, demonstrating a deep understanding of our SaaS products and
  how they can solve challenges faced by event organizers.
• You will foster strong relationships with existing clients, providing
  exceptional after-sales support and encouraging ongoing engagement
  with our products and services.
• You shall lead demonstrations of our technology to potential clients,
  effectively communicating features and benefits through compelling
  presentations.
• We expect you to meet or exceed sales targets through strategic
  planning and execution, diligently tracking your progress using CRM tools
  and adapting tactics necessary to succeed.

Requirements:

• You must possess in-depth knowledge of the event technology
  landscape, including familiarity with SaaS products designed for events
  of various sizes and formats.
• You should have a proven track record of successfully selling technology
  solutions to clients, ideally within the event industry.
• We expect you to demonstrate a strong understanding of sales strategies
  and ability to apply them effectively in an event-tech context.
• You need to be proficient in using CRM software to manage client
  interactions and sales processes efficiently.
• You must maintain up-to-date knowledge of market trends and
  competitor activities to identify new business opportunities.
• We look for your capability to work collaboratively with cross-functional
  teams to meet client needs and deliver exceptional service.
• You must exhibit excellent communication skills, allowing you to
  articulate complex technical concepts in simple terms to a diverse
  audience.

Skills:

• SaaS sales experience
• Event technology knowledge
• Customer relationship management
• Negotiation skills
• Virtual event planning
• Hybrid event execution
• Technical product demonstration
• Sales strategy development
• Market analysis

About Dreamcast

Event-Tech Suite is our craft and our passion. With over a decade of experience
organizing thousands of events at Dreamcast, we know what it takes to create
an unforgettable experience. Our team of tech-savvy professionals has
developed the most trusted event tech suite, designed to cater to events of any
size and type, from in-person gatherings to virtual and hybrid events.

Summary

Dreamcast is on the lookout for a dynamic Client Acquisition Specialist
specializing in Event Tech to join our visionary team. As the crafters of the most
trusted event tech suite, we are at the forefront of revolutionizing the event
industry with our SaaS products, tailored for events of any scale and variety.
This role is pivotal in driving our mission forward, by effectively strategizing and
executing sales plans that elevate event experiences worldwide. The selected
individual will have the unique opportunity to collaborate with a team of
tech-savvy professionals, contributing to the growth and innovation of our
offerings. This role not only promises significant career advancement
opportunities but also a chance to shape the future of event technology. In this
role, creativity meets strategy, as you’ll actively engage with clients to
understand their needs, ensuring Dreamcast’s solutions exceed expectations.
Your efforts will be instrumental in securing and expanding our client base,
making this role a cornerstone of Dreamcast’s continued success in the event
tech space.

Responsibilities:

• You will actively engage with prospective clients to introduce them to
  our event tech suite, ensuring they understand how our solutions can
  enhance their event experiences.
• We expect you to conduct thorough market research to identify new
  sales opportunities and trends in the event technology sector, enabling
  us to stay ahead of industry developments.
• You shall develop tailored proposals that meet the specific needs of each
  client, demonstrating a deep understanding of our SaaS products and
  how they can solve challenges faced by event organizers.
• You will foster strong relationships with existing clients, providing
  exceptional after-sales support and encouraging ongoing engagement
  with our products and services.
• You shall lead demonstrations of our technology to potential clients,
  effectively communicating features and benefits through compelling
  presentations.
• We expect you to meet or exceed sales targets through strategic
  planning and execution, diligently tracking your progress using CRM tools
  and adapting tactics necessary to succeed.

Requirements:

• You must possess in-depth knowledge of the event technology
  landscape, including familiarity with SaaS products designed for events
  of various sizes and formats.
• You should have a proven track record of successfully selling technology
  solutions to clients, ideally within the event industry.
• We expect you to demonstrate a strong understanding of sales strategies
  and ability to apply them effectively in an event-tech context.
• You need to be proficient in using CRM software to manage client
  interactions and sales processes efficiently.
• You must maintain up-to-date knowledge of market trends and
  competitor activities to identify new business opportunities.
• We look for your capability to work collaboratively with cross-functional
  teams to meet client needs and deliver exceptional service.
• You must exhibit excellent communication skills, allowing you to
  articulate complex technical concepts in simple terms to a diverse
  audience.

Skills:

• SaaS sales experience
• Event technology knowledge
• Customer relationship management
• Negotiation skills
• Virtual event planning
• Hybrid event execution
• Technical product demonstration
• Sales strategy development
• Market analysis

Job Description:

We are looking for a Client Servicing Professional to create long-term, trusting relationships with our
customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new
business from existing clients and actively seek new sales opportunities.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and
  executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and
  objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external
  stakeholder
• Develop new business with existing clients and/or identify areas of improvement to meet
  sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status
• Assist with challenging client requests or issue escalations as needed

Requirements:

• Demonstrable ability to communicate, present and influence key stakeholders at all levels of
  an organization, including executive and C-level
• Must have min.3 years’ experience in the relevant filed
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining
  sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication

Key Responsibilities:

• Assist in responding to customer queries via email, phone, and live chat.
• Handle customer complaints professionally and escalate when necessary.
• Provide product/service information to customers.
• Maintain records of customer interactions and follow up on pending issues.
• Support in creating FAQs and help desk documentation.
• Gather customer feedback and suggest process improvements.
• Collaborate with other departments to ensure quick resolution of issues.
• Assist in processing orders, refunds, and returns (if applicable).

Required Skills & Qualifications:

• Currently pursuing or recently completed a degree in Business, Communications, or a
  related field.
• Strong verbal and written communication skills.
• Excellent problem-solving and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic knowledge of CRM tools and MS Office is a plus.
• A customer-centric approach with a positive attitude.

What You’ll Gain:

• Real-world experience in customer service and support.
• Hands-on exposure to CRM tools and customer interaction techniques.
• Opportunity to work in a dynamic and growth-driven environment.
• A potential opportunity for a full-time role upon successful completion.